Email, Instagram DMs, WhatsApp, Messenger, Telegram, and live chat land in the same stream, and the tools that run your business plug into the same conversation. Everything on this page is included in the one plan — there is no integrations tier.
The ways your customers reach you. Every message lands in the shared inbox, every reply goes back through the channel it arrived on.
Connect any address — info@, hello@, studio@. Gmail users authorise in a single popup and forward, no DNS needed; custom domains add two records with our help. Replies always go from your own address. How the Gmail setup works.
A first-class channel, not a bolt-on. DMs sit in the same stream as email, the 24-hour reply window is surfaced as a useful nudge, and emoji-only Story reactions get their own tab so they never bury real conversations. Why we built it this way.
Your brand's WhatsApp number, visible to the whole team instead of living on one person's phone. Connect through Meta's official signup flow. Real conversations only — no broadcast templates, no chatbot funnels. No bots, no blasts.
Messages to your Facebook Page land in the same stream as email and Instagram DMs. Replies go straight back to Messenger, the whole team sees the conversation, and the 24-hour reply window is surfaced as the same useful nudge.
Give your brand a dedicated Telegram address customers can message. A guided two-minute setup, no app approvals, no reply-window time limits — messages land in the shared inbox and replies go back instantly.
A simple, beautiful chat widget for your site — visitors ask at the buying moment, the conversation lands in the same inbox. When you're offline, the Ask tab answers from your own site content, in your tone, clearly labelled as search. Live chat without a help desk.
Take bookings without ever leaving a conversation.
Create a booking — a consultation, a fitting, a call — right from the conversation you're in. We read your free/busy to suggest open times, the appointment lands on your calendar, and the customer gets a branded confirmation from you. Toggle a video call and a Google Meet link is added automatically.
See who you're talking to as you reply — order history, customer value, and subscriber status appear in the customer sheet beside the conversation.
Order history, total spend, and customer value from your Shopify store, right in the conversation sheet. When a customer writes in about an order, the answer is already in front of you.
The same store context for WooCommerce shops — orders, spend, and customer value beside every conversation, whichever channel it arrived through.
Subscriber status, engagement history, and predicted value from Klaviyo appear alongside the customer you're replying to — useful context, not a campaign tool.
The same subscriber context for Mailchimp audiences — who's subscribed, how engaged they are, and what they're worth, in the sheet beside the conversation.
Turn an Inbox conversation into a full project commission with one tap — the enquiry becomes the project, with the history attached. Inbox is free on the Projects Studio and Atelier plans.
All product names, logos, and brands shown here are the property of their respective owners and are used to indicate compatibility only. Their use does not imply endorsement or partnership.
Vidual Inbox is £24.99/month flat. Unlimited team, every channel, every integration on this page. 14-day trial, no card required.