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Channels

The ways your customers reach you. Every message lands in the shared inbox, every reply goes back through the channel it arrived on.

Email

Connect any address — info@, hello@, studio@. Gmail users authorise in a single popup and forward, no DNS needed; custom domains add two records with our help. Replies always go from your own address. How the Gmail setup works.

Five minutes · Instant for Gmail

Instagram DMs

A first-class channel, not a bolt-on. DMs sit in the same stream as email, the 24-hour reply window is surfaced as a useful nudge, and emoji-only Story reactions get their own tab so they never bury real conversations. Why we built it this way.

Meta Business Login

WhatsApp Business

Your brand's WhatsApp number, visible to the whole team instead of living on one person's phone. Connect through Meta's official signup flow. Real conversations only — no broadcast templates, no chatbot funnels. No bots, no blasts.

Official Meta signup

Messenger

Messages to your Facebook Page land in the same stream as email and Instagram DMs. Replies go straight back to Messenger, the whole team sees the conversation, and the 24-hour reply window is surfaced as the same useful nudge.

Official Facebook login

Telegram

Give your brand a dedicated Telegram address customers can message. A guided two-minute setup, no app approvals, no reply-window time limits — messages land in the shared inbox and replies go back instantly.

Two-minute guided setup

Live chat widget

A simple, beautiful chat widget for your site — visitors ask at the buying moment, the conversation lands in the same inbox. When you're offline, the Ask tab answers from your own site content, in your tone, clearly labelled as search. Live chat without a help desk.

One script tag
Scheduling

Take bookings without ever leaving a conversation.

Google Calendar

Create a booking — a consultation, a fitting, a call — right from the conversation you're in. We read your free/busy to suggest open times, the appointment lands on your calendar, and the customer gets a branded confirmation from you. Toggle a video call and a Google Meet link is added automatically.

Google-verified connection
Store & marketing context

See who you're talking to as you reply — order history, customer value, and subscriber status appear in the customer sheet beside the conversation.

Shopify

Order history, total spend, and customer value from your Shopify store, right in the conversation sheet. When a customer writes in about an order, the answer is already in front of you.

Context sheet

WooCommerce

The same store context for WooCommerce shops — orders, spend, and customer value beside every conversation, whichever channel it arrived through.

Context sheet

Klaviyo

Subscriber status, engagement history, and predicted value from Klaviyo appear alongside the customer you're replying to — useful context, not a campaign tool.

Context sheet

Mailchimp

The same subscriber context for Mailchimp audiences — who's subscribed, how engaged they are, and what they're worth, in the sheet beside the conversation.

Context sheet
Vidual Projects

Vidual Projects

Turn an Inbox conversation into a full project commission with one tap — the enquiry becomes the project, with the history attached. Inbox is free on the Projects Studio and Atelier plans.

One-tap handoff

All product names, logos, and brands shown here are the property of their respective owners and are used to indicate compatibility only. Their use does not imply endorsement or partnership.

All of it, one plan.

Vidual Inbox is £24.99/month flat. Unlimited team, every channel, every integration on this page. 14-day trial, no card required.